Ping Pong Mart – Our Policies
Welcome to Ping Pong Mart! We are dedicated to providing high-quality table tennis equipment and a smooth shopping experience. Please read our policies carefully to understand our procedures for delivery, payments, returns, and product care.
1. Delivery Policy
We strive to deliver your table tennis gear to you efficiently and reliably.
- Standard Delivery Time: All orders placed through our website will be delivered within 2-3 working days from the time of order confirmation.
- Working days are Sunday to Thursday, excluding public holidays in Bangladesh.
- Standard Delivery Cost: A flat rate of 100 Taka will be charged for all standard deliveries from our website, regardless of order size or location within Bangladesh.
- Urgent Delivery (Dhaka City Only): For customers within Dhaka city, urgent delivery is available. If your order is confirmed by 12:00 AM (midnight) the day before, your order will arrive by the end of the next working day. Please select this option during checkout if available.
2. Payment Policy
We offer flexible payment options to suit your convenience.
- Cash on Delivery (COD): This payment method is available for all ready-stock products. You can pay the total amount in cash upon receiving your order.
- Custom Products: For any customized products (e.g., assembled rackets with specific blade and rubber combinations, personalized items), payment must be made in full beforehand to confirm the order. Instructions for advance payment will be provided during the order confirmation process.
- Important Note: If Cash on Delivery is selected for a customized product, the order process will fail or be put on hold, and your order will not be confirmed until advance payment is made. Please ensure you select an appropriate advance payment method for custom items.
3. Returns, Refunds & Damages Policy
We aim for your complete satisfaction. Please review our policy regarding product issues.
- Evidence of Damage Upon Arrival: In the unfortunate event that you receive a product that is damaged during transit, you must send clear video evidence of the damaged product immediately upon receipt. This video evidence is crucial for us to confirm the damage. Upon review and confirmation, we will respond with the appropriate resolution, which may include a replacement or refund.
- Customized Rackets: Please note that customized rackets are not eligible for return or refund. These items are assembled specifically to your unique specifications and cannot be restocked or resold. We encourage you to carefully confirm your selections before placing an order for customized rackets.
- Damage Caused After Play/Use: Ping Pong Mart will not be held responsible for any damage caused to products after they have been used or played with. This includes wear and tear, accidental damage, or damage resulting from improper use or maintenance. Our warranty covers manufacturing defects only, not post-purchase damage.
Contact Us:
If you have any questions regarding our policies or your order, please do not hesitate to contact our customer service team at [Your Customer Service Email] or [Your Phone Number].